At Clinic Notes AI, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and use our website and software services (the "Service"). By using our website and the Service, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect both personal information (information that can identify you) and non-personal information (information that does not identify you directly).
a. Personal Information
When you use our Service, you may provide us with the following personal information:
- Account Information: When you create an account or sign up for a subscription, we collect your name, email address, billing information, and other contact details.
- Patient Information: If you upload patient records, notes, or any data through our platform, we may collect such data in order to provide the Service.
- Payment Information: If you make a payment, we collect information related to the payment method (e.g., credit card details), processed through a third-party payment processor like Stripe. We do not store your full payment details on our servers.
b. Non-Personal Information
We may collect non-personal information automatically as you use the Service, including:
- Usage Data: Information about how you interact with our website, including pages viewed, time spent on the site, and navigation patterns.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect data about your use of the website and Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide the Service: To operate and deliver the features of Clinic Notes AI, including managing your account, processing payments, and maintaining customer support.
- To Improve Our Services: To analyze and improve the user experience, optimize website performance, and develop new features or products.
- To Communicate with You: To send you important updates, newsletters, or promotional materials, if you have consented to receiving them.
- To Protect Our Services: To monitor and prevent fraudulent activities, protect the security of your account, and ensure compliance with our Terms and Conditions.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal and payment information:
- Encryption: We use SSL encryption to protect sensitive data during transmission.
- Secure Storage: Your account information and other sensitive data are securely stored on our servers, and access is restricted to authorized personnel only.
- Payment Processing: Payment transactions are handled through third-party payment processors (e.g., Stripe) that comply with industry security standards such as PCI-DSS.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our platform (e.g., payment processors, cloud hosting services, etc.). These providers are required to use your information only for the purpose of providing their services.
- Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience and analyze usage patterns. You can manage your cookie preferences through your browser settings. However, if you disable cookies, some features of the Service may not function properly.
For more detailed information on how we use cookies, please refer to our Cookie Policy.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we have about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your account and personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of receiving marketing emails by following the unsubscribe instructions in the email or contacting us directly.
To exercise any of these rights, please contact us at info@clinicnotesai.com.
7. Third-Party Links
Our website or Service may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
The Service is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13 years of age. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated Privacy Policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
- Email: info@clinicnotesai.com
